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My HostGator Review

My 7+ year long review of HostGator

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Updated 4 Feb 2015
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HostGator Uptime


HostGator is a hosting company that works hard to provide dependable hosting solutions at competitive prices. HostGator uptime is top notch within the industry. Customers receive a 99.9% HostGator uptime guarantee with shared and reseller hosting packages. Of course, dedicated hosting solutions offer advanced reliability and uptime as well. The uptime guarantee and subsequent credits are determined differently than for shared and reseller hosting plans, however.

Any customer with a shared or reseller hosting plan can rest assured that their servers should never have a downtime of more than .01% in any given month. There might be instances in which there is slightly more downtime that is justified and acceptable to customers. For instance, if HostGator announces that they will be upgrading their servers or performing other maintenance work, downtime might vary. HostGator can inform their customers of this fact in advance so that they are aware that there is the potential for a little more downtime. HostGator uptime is important to the company; therefore they will do all they can to provide uptime of 99.9% as close to 100% of the time as possible.

When a customer finds that their services had a server uptime of less than 99.9% of the time, they can request a credit of one month of services. For the purposes of the HostGator uptime guarantee, uptime is calculated by the reports from the operating system and Apache Web Server. Clients can send the reasons as to why they feel they experienced a substandard level of uptime if they see that the reported uptime is lower than 99.9%.

HostGator customers are not able to request a one month credit if their estimate of uptime for the month is derived from a third party source. Their figures are not always accurate and HostGator would not consider statistics from a third party as true justification that the HostGator Uptime of 99.9% was not met.

It is rather simple for a client to receive a credit based on the HostGator uptime guarantee. If the client believes that uptime was less than 99.9% in a given month, they can email with the information. HostGator will examine the facts and figures to determine if the shared or reseller hosting package did in fact have an uptime of less than 99.9%.

Once HostGator determines that there was indeed a problem with uptime that month, the customer will be awarded a credit to their account. This is HostGator’s way of compensating if there ever is a problem with their HostGator uptime in any given month to any given customer. Less than acceptable uptime is not common at HostGator but when it does occur they want to do all they can to make things right for their customer. HostGator realizes that any customer can lose out if their server is offline for any extended period of time.

HostGator uptime is a key component of the success of the hosting company. They strive to provide excellent uptime with all their hosting solutions.



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