HostGator offers their hosting clients an extensive customer support system. Customers can reach HostGator using a variety of different contact methods. Live chat, telephone and email support are available. A support ticket system can also be access through the support page of the website.
The support page for HostGator offers several additional options to assist customers with their questions and help all clients to gain the most from their web hosting plan. A knowledgebase is available for customers to find answers to a variety of questions. Flash tutorials are available that show individuals how to use various features of their control panel and other functions of their web hosting plan.
HostGator wants to help their customers stay connected with one another as well as staying up to date on HostGator news and updates. A forum is offered for customers to talk to one another. The forum allows customers and other interested parties to read the most up to date news and information about HostGator.
Each HostGator hosting plan offers access to customer support 24/7. HostGator has a support staff that is there for customers whenever they are needed. Many hosting companies do not offer all of their lines of customer support around the clock. This is not the case with HostGator who welcomes inquiries twenty-four hours per day.
HostGator prides themselves on offering superb customer care. They want their customers to be happy at all times. A friendly and knowledgeable staff is waiting to assist customers as quickly as possible. In some cases, they can respond to inquiries within minutes. The support staff is very skilled and can provide answer to questions that customers can understand. They can also troubleshoot technical problems in a very short amount of time.
HostGator encourages their customers to call if they have any presales questions. In addition anytime a customer has a support inquiry they can ask that the owner of the company assist with their problems or concerns. HostGator will gladly assign a customer’s support ticket to Brent Oxley at a customer’s request.
The support provide by HostGator is among the best in their industry. They are always trying to update and further enhance their support structure in order to provide the best possible customer service. Hosting clients receive such superb customer hosting when signing up with HostGator.
HostGator Site Screenshot (http://www.hostgator.com)